Sam (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
l33tminion) wrote2008-12-09 06:37 pm
l33tminion) wrote2008-12-09 06:37 pm
Entry tags:
How to Bypass Virgin Mobile's Robotic "Helper"
Quoted verbatim from an email to their customer service:
Since you were unable to reach an advisor earlier, to help you with this I have included the instruction as to how to reach an advisor through Alex [the bot]. Once you call us at 1-888-322-1122 (or *vm on your virgin mobile phone):
1. Press 1 to choose English
2. Press 6 to ask a question
3. Press 7 to select troubleshoot
4. Press 1 and then Key in your Phone Number
5. Press 2 and you should reach a live advisor.
Note that the bot does not mention the numerical options (poor voice recognition is the way of the future!), and if you have a problem with something other than making calls, you basically have to lie about it if you want to talk to a human (say "no" to "do you have problems making calls?" and the robot will spit out a canned answer with no option to continue if that's in fact totally unrelated to your problem).
Hey, Virgin Mobile, if your email tech support has a form letter about how to circumvent the front-end for your phone tech support, you just might be doing something wrong!
(Prior to my angry email, I tried the advice of gethuman, but their instructions appear to be out of date in this instance. Also, I wrote this post while on hold.)
Since you were unable to reach an advisor earlier, to help you with this I have included the instruction as to how to reach an advisor through Alex [the bot]. Once you call us at 1-888-322-1122 (or *vm on your virgin mobile phone):
1. Press 1 to choose English
2. Press 6 to ask a question
3. Press 7 to select troubleshoot
4. Press 1 and then Key in your Phone Number
5. Press 2 and you should reach a live advisor.
Note that the bot does not mention the numerical options (poor voice recognition is the way of the future!), and if you have a problem with something other than making calls, you basically have to lie about it if you want to talk to a human (say "no" to "do you have problems making calls?" and the robot will spit out a canned answer with no option to continue if that's in fact totally unrelated to your problem).
Hey, Virgin Mobile, if your email tech support has a form letter about how to circumvent the front-end for your phone tech support, you just might be doing something wrong!
(Prior to my angry email, I tried the advice of gethuman, but their instructions appear to be out of date in this instance. Also, I wrote this post while on hold.)